Assistant Account Manager, Pet

St. Paul, MN • Full Time

Job Summary

Provide administrative and sales support to the business unit Account Manager.

Key Accountabilities

Account Management Assistance

  • Assist in retaining customer volume, sales, and profitability by selling new products and services to current and new customers
  • Assist in execution of growth strategies for business unit
  • Research and track customer needs and competitor activity
  • Utilize SugarCRM for opportunity management, customer tracking, and assisting in sales forecasting
  • Work with inter-departmental staff to facilitate customer credits
  • Assist with product promotions and regular customer contacts
  • Assist in developing product presentations as requested

Customer Support

  • Act as a point of contact for customers and provide superior customer service
  • Assist with customer satisfaction, managing customer expectations, and issue resolution
  • Proactively communicate customer needs and perspective
  • Work directly with customers to place orders, troubleshoot problems, and escalate issues when necessary

Sales Administration

  • Manage logistics and order management of top customer(s)
  • Track sales & marketing promotions in ERP (Microsoft Navision) and CRM (Sugar)
  • Assist in online website testing

Reporting & Analysis

  • Run promotional and daily operational reports as needed
  • Build and maintain reporting to monitor customer and product trends

General Administrative

  • Complete special projects as assigned
  • Assemble reports, presentations, mailings, and other information packets
  • Process orders and monitor inventory as needed
  • Maintain proficiency in CRM system
  • Build strong inter-company relationships

Supervisory Accountabilities

  • None

Required Education and Experience

  • Bachelor’s Degree or equivalent experience
  • Strong Microsoft software skills, specifically Excel, Word, Outlook, Teams, and PowerPoint
  • Experience using GoTo Meeting software
  • Experience using CRM software (specifically Sugar a plus)
  • Experience using ERP software (specifically Microsoft Navision a plus)
  • General administrative experience
  • 2 years’ experience in an administrative, sales, or customer service role
  • Experience working in the pet / death care industry preferred

Competencies

  • Maintain a high level of confidentiality, accuracy, and productivity
  • Sit for long periods of time (standing work station provided)
  • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
  • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
  • Understand and execute a variety of instructions
  • Effectively operate office equipment, and effectively operate and communicate on the phone system
  • Work independently with minimal supervision
  • Adhere to all company policies and procedures and complete job required training

Apply Now

Complete the application form below to apply for this position today. If you are selected for an interview, you can expect Human Resources to contact you soon.

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Need some help?

If you are need assistance with the application form please reach out to us at 888.588.8767, or email us at urns@terrybear.com.